Privacy Policy
Last updated: January 1, 2025
1. Introduction
Tickora ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our event discovery and ticketing platform. Please read this policy carefully to understand our practices regarding your personal data.
2. Information We Collect
Personal Information
- Name, email address, and phone number when you create an account
- Payment information when you purchase tickets (processed securely by third-party providers)
- Organization details if you register as an event organizer
- Profile information you choose to provide
Automatically Collected Information
- Device information (browser type, operating system)
- IP address and location data
- Usage data (pages visited, features used)
- Cookies and similar tracking technologies
3. How We Use Your Information
We use the information we collect to:
- Provide and maintain our services
- Process ticket purchases and payments
- Send transactional emails (order confirmations, tickets)
- Communicate with you about events, updates, and promotions
- Improve and personalize your experience
- Analyze usage patterns and optimize our Platform
- Prevent fraud and ensure security
- Comply with legal obligations
4. Information Sharing
We may share your information with:
- Event Organizers: When you purchase tickets, organizers receive your name and contact information to manage event attendance
- Payment Processors: To securely process transactions
- Service Providers: Third parties who help us operate our Platform (hosting, analytics, email services)
- Legal Requirements: When required by law or to protect our rights
We do not sell your personal information to third parties for marketing purposes.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption, secure servers, and regular security assessments. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
6. Data Retention
We retain your personal information for as long as necessary to provide our services and fulfill the purposes described in this policy. We may retain certain information for longer periods as required by law or for legitimate business purposes (such as maintaining records of transactions for accounting purposes).
7. Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your account and personal data
- Opt out of marketing communications
- Withdraw consent where processing is based on consent
To exercise these rights, please contact us at support@tickora.app.
8. Cookies
We use cookies and similar technologies to enhance your experience on our Platform. Cookies help us remember your preferences, understand how you use our services, and improve our offerings. You can control cookie preferences through your browser settings, but disabling cookies may affect certain features of our Platform.
9. Third-Party Links
Our Platform may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party services you access through our Platform.
10. Children's Privacy
Tickora is not intended for users under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it promptly.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of Tickora after changes constitutes acceptance of the updated policy.
12. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at support@tickora.app.